Trust Center

Security, compliance, and transparency for Intel Forge customers

SOC 2 Type II

In Progress

SOC 2 Type II audit is underway. Expected completion Q3 2026. Controls cover security, availability, and confidentiality.

Penetration Test

Completed

Annual third-party penetration test completed. No critical findings. Remediation verified for all medium-severity items.

Service Level Agreement

99.9%

Uptime Target

Recovery Time (RTO)

Recovery Point (RPO)

Live uptime metrics available on the System Status page.

Security Practices

AES-256 encryption at rest, TLS 1.3 in transit
Role-based access control with audit logging
Multi-factor authentication for admin accounts
Automated vulnerability scanning and dependency audits
Data minimization — only collect what is necessary
Regular backup verification with 1-hour RPO

Subprocessors

Provider	Purpose	Location	Status
Amazon Web Services	Cloud infrastructure & storage	EU / US	Active
Stripe	Payment processing	US	Active
SendGrid	Transactional email	US	Active
Cloudflare	CDN, DDoS protection, DNS	Global	Active

Support Tiers

Starter

48 business hours

Professional

24 business hours

Email · In-app

Enterprise

4 hours (P1)

Email · In-app · Dedicated Slack

Government

2 hours (P1)

Email · Phone · Dedicated Slack

Legal & Privacy

Data Processing Agreement (DPA)

Enterprise and government customers can request a signed DPA. Contact [email protected] with your organization name and billing contact.